Refund Terms

At V1 Games, we strive to provide a fair and enjoyable gaming experience for all our users. This Refund Policy outlines the circumstances under which refunds will be considered and the process for requesting a refund. By using V1 Games, you agree to this Refund Policy.

1. General Refund Policy

1.1 Non-Refundable Deposits

• All deposits made to your V1 Games account are non-refundable. 
• Unused deposits may be used to participate in games or other activities on the app.

1.2 Game Participation

• The bid amounts used to participate in games are non-refundable once the game has started.
• If a game is canceled by V1 Games due to technical issues or other reasons, the bid amount will be refunded to your account.

2. Eligibility for Refunds

2.1 Technical Issues

• Refunds may be issued if you experience technical issues that prevent you from participating in a game or affect the outcome of a game. Such issues include, but are not limited to, server errors, connectivity problems, or software malfunctions.
• To be eligible for a refund, you must report the issue to our customer support team within 24 hours of the occurrence.

2.2 Unauthorized Transactions

• If you believe that a transaction was made without your authorization, please contact our customer support team immediately. Refunds for unauthorized transactions will be considered on a case-by-case basis.

3. Requesting a Refund

3.1 Submission of Refund Requests

• To request a refund, please contact our customer support team at [support@v1games.com] or through the support section of the app.
• Include the following information in your request:
  • Your account username
  • Date and time of the transaction
  • Amount and nature of the transaction
  • Detailed description of the issue or reason for the refund request

3.2 Review Process

• Our customer support team will review your refund request and may request additional information or documentation to verify the claim.
• Refund requests will be processed within [specified number] business days of receiving all necessary information.

4. Refund Approval and Issuance

4.1 Approval

• Refunds are issued at the sole discretion of V1 Games. We reserve the right to approve or deny any refund request based on the circumstances and evidence provided.

4.2 Issuance

• Approved refunds will be credited back to the original payment method used for the transaction. If this is not possible, the refund may be issued to your V1 Games account as a credit.
• Refunds may take [specified number] business days to appear in your account, depending on your payment provider.

5. Abuse of Refund Policy

5.1 Investigation

• Any abuse or manipulation of the refund policy, such as frequent or fraudulent refund requests, will result in an investigation.
• During the investigation, we may suspend your account and restrict access to the app.

5.2 Consequences

• If we determine that you have abused the refund policy, we reserve the right to deny all pending refund requests and take further action, including but not limited to account termination and forfeiture of winnings.

6. Contact Information

If you have any questions or concerns about this Refund Policy, please contact our customer support team at:

• Email: [support@v1games.com]

By using V1 Games, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.